Terms of Service

1. Agreement to Terms

By accessing and using the Vivid Cascade website (vivid-cascade.com) and our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Definitions

• "Company" refers to Vivid Cascade, located at 11 Vanessa Oval Davieston, CT5 3HQ, United Kingdom
• "Services" refers to all design, consultation, and related services provided by the Company
• "Client" refers to any individual or entity that engages our services
• "Website" refers to vivid-cascade.com and all associated pages

3. Use License

Permission is granted to temporarily access and use our website for personal, non-commercial transitory viewing only. This license does not include:

• Modifying or copying the materials
• Using the materials for commercial purposes or public display
• Attempting to reverse engineer any software on our website
• Removing copyright or proprietary notations from materials

4. Service Terms

4.1 Service Provision

We provide contemporary design services including but not limited to brand identity design, web design, print design, and consultation services. All services are subject to our professional standards and industry best practices.

4.2 Project Scope and Deliverables

The specific scope, deliverables, timelines, and costs for each project will be outlined in a separate project agreement or proposal. These terms of service supplement but do not replace project-specific agreements.

4.3 Client Responsibilities

Clients are responsible for:

• Providing accurate and complete project information
• Timely feedback and approvals
• Payment according to agreed terms
• Providing necessary materials and content

5. Intellectual Property Rights

5.1 Ownership of Deliverables

Upon full payment, clients receive ownership rights to the final approved deliverables created specifically for their project. This does not include preliminary concepts, working files, or our proprietary methodologies.

5.2 Portfolio Rights

We reserve the right to display completed work in our portfolio, marketing materials, and professional presentations unless specifically agreed otherwise in writing.

5.3 Third-Party Materials

Any third-party materials used in projects (stock photos, fonts, etc.) are subject to their respective licensing terms, which the client assumes responsibility for.

6. Payment Terms

• Payment terms are specified in individual project agreements
• Late payments may incur additional charges
• Work may be suspended for overdue accounts
• All prices are exclusive of VAT unless otherwise stated

7. Revisions and Changes

The number of revisions included in each project will be specified in the project agreement. Additional revisions beyond the agreed scope may incur additional charges at our standard hourly rate.

8. Project Timelines

We strive to meet all agreed project deadlines. However, timelines may be affected by client feedback delays, scope changes, or unforeseen circumstances. We will communicate any potential delays promptly.

9. Cancellation and Termination

9.1 Client Cancellation

Clients may cancel projects with written notice. Payment is required for all work completed up to the cancellation date, plus any non-refundable expenses incurred.

9.2 Company Termination

We reserve the right to terminate projects if clients fail to meet their obligations, including payment terms or provision of necessary materials.

10. Limitation of Liability

Our liability is limited to the total amount paid for the specific project in question. We are not liable for any indirect, incidental, or consequential damages arising from our services.

11. Confidentiality

We maintain strict confidentiality regarding all client information and project details. We do not share confidential information with third parties without explicit written consent.

12. Force Majeure

We are not liable for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, government actions, or other unforeseeable circumstances.

13. Dispute Resolution

Any disputes arising from these terms or our services will be resolved through:

• Initial good faith negotiations
• Mediation if direct negotiation fails
• Binding arbitration as a final resort

14. Governing Law

These terms are governed by the laws of England and Wales. Any legal proceedings will be conducted in the courts of England and Wales.

15. Website Disclaimers

The information on this website is provided on an 'as is' basis. We disclaim all warranties, whether expressed or implied, including merchantability and fitness for a particular purpose.

16. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which forms an integral part of these terms. Please review our Privacy Policy for detailed information about data handling practices.

17. Modifications to Terms

We reserve the right to revise these terms at any time. Updated terms will be posted on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the new terms.

18. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

19. Contact Information

Questions about these Terms of Service should be sent to us at: